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Project Manager
Quick Start for Project Managers
Estimated time: 15 min
1
Review the analytics and maintenance guide
Learn what metrics to track after launch — most viewed articles, searches with no results, ticket deflection rate, and chatbot fallback rate.
2
Set up a maintenance schedule
Define monthly and quarterly maintenance tasks — content updates, gap reviews, chatbot improvement, and search optimization.
3
Define project success indicators
Set targets for article delivery, quality review pass rate, search coverage, and chatbot effectiveness.
4
Assign content ownership
Every article should have an owner responsible for keeping it current. Document this in an ownership tracker.
5
Plan the launch review
Before going live, run a quality review across all articles and confirm help center setup, navigation, and analytics tracking.