How can we help?
Get help fast — browse self-service resources, submit a support ticket, or watch a tutorial.
Submit a Ticket
Log a support request and track it through to resolution. Typical response within 4 hours during business hours.
Documentation
Browse the full knowledge base — admin guides, operator runbooks, API reference, and integration manuals.
Video Tutorials
Watch step-by-step video guides for common tasks, platform walkthroughs, and advanced configuration.
Platform Updates
Stay current with release notes, new features, and bug fix announcements from the VRSJO engineering team.
Frequently asked questions
How does a knowledge base project start?
Every project starts with a discovery call. VRSJO reviews your existing content, identifies gaps, and agrees on scope, deliverables, and timeline before writing begins.
Can VRSJO write the articles for us?
Yes. VRSJO can write new articles from scratch, rewrite existing content, build FAQ libraries, create SOPs, and prepare chatbot-ready content blocks.
How does the recruitment shortlist work?
VRSJO sources and screens candidates against your role scorecard. Each shortlist includes a candidate summary, skills match, strengths, concerns, salary expectations, notice period, and recruiter notes.
Can VRSJO prepare content for an AI chatbot?
Yes. VRSJO structures your knowledge base so AI tools can use it more effectively — direct answer blocks, FAQ training content, escalation logic, fallback messages, and source-of-truth cleanup.
How long does a knowledge base project take?
Timeline depends on scope, content volume, and review cycles. A Starter project typically takes 2–4 weeks. Growth and AI-Ready projects run 4–8 weeks. Managed packages are ongoing.
Does VRSJO offer ongoing maintenance?
Yes. The Managed Knowledge Base package provides monthly article updates, new feature documentation, chatbot improvement, and performance reporting.
Still need help?
Our support team is available during business hours. Submit a ticket and we'll get back to you as quickly as possible.
Submit a Ticket