Content readiness checklist
Use this checklist to assess whether your knowledge base is ready to support an AI chatbot. Work through each section before connecting your content to any AI system.
Coverage
- All common customer questions have a corresponding article
- All common employee questions are documented
- Product features are explained with clear how-to content
- Billing, account, and policy topics are covered
- Escalation paths exist for complex or sensitive topics
Quality
- No two articles contradict each other
- Terminology is consistent across all articles
- Every article has a direct answer in the first paragraph
- No article is more than 12 months out of date
- All steps are numbered and specific
AI-specific requirements
- FAQ articles exist for all high-volume questions
- A defined list of topics the bot should not answer
- Human handoff triggers are documented
- Fallback responses are written for unclear or ambiguous queries
- Chatbot tone guide is defined
[INFO: Score your readiness] If you can check all items above, your knowledge base is chatbot-ready. If more than five are missing, start with the VRSJO AI-Ready Knowledge Base package.