How-to article template

Title: How to complete a specific task. Overview: one sentence describing what this article covers. Prerequisites: what the user needs before starting. Steps: numbered list. What to do if it fails. Related articles.

FAQ article template

Title: the exact question as users ask it. Answer: direct, complete response with no unnecessary padding. Related questions: two to three links to similar topics.

SOP article template

Purpose: what this SOP achieves and when it applies. Responsible role: who follows this SOP. Steps: numbered. Escalation: when to escalate and to whom. Version: last updated date and reviewer.

[TIP: Consistent templates reduce maintenance] Using consistent templates across all articles makes the knowledge base easier to search, easier for AI to parse, and easier for writers to maintain over time.