What is a knowledge audit

A knowledge audit is the first step in every VRSJO knowledge base project. We review your existing information sources to understand what you have, what is missing, what is outdated, and what needs to be rewritten.

What we review

• Website pages, existing FAQs, and help articles
• Support tickets and chat logs
• Product documentation and release notes
• Onboarding materials and training decks
• SOPs and internal process guides
• Sales decks and customer question logs

Audit deliverables

• Content inventory: a full list of what exists
• Repeated question list: the most common questions from customers or employees
• Missing article list: topics with no existing coverage
• Outdated content notes: articles that need updates or removal
• Priority content map: ranked list of what to write first
• Recommendations for structure: how to organize the knowledge base

[INFO: Why the audit matters] Most companies already have the answers. They are just buried in too many places. The audit finds them and shows exactly what is there, what is missing, and what to do first.